Terms & Conditions
TEACHER COURSES TERMS AND CONDITIONS
Please read the Terms and Conditions carefully before you book. Please note that by making a booking, you agree to be bound by these Terms.
YOUR BOOKING
The person making the booking must possess the legal capacity and authority to enter into a binding contract. You enter the contract on behalf of your school/college (which is the contracting party) and you accept that you have procured that the relevant Terms are complied with by your delegates attending the course.
To make a booking, you can contact us in several ways: directly over the telephone, by email, on our website, or by post.
Once your booking has been made it will be assigned a booking reference. All booking requests are offers and are subject to acceptance by us. We will then send/email confirmation of your booking, quoting your booking reference number. A full VAT invoice will be sent to your school/college Finance Officer. If any of the details are not correct please tell us immediately. This confirmation email will also contain a copy or link to our full terms and conditions, by virtue of your booking, you are deemed to accept.
PRICES AND PAYMENT
The prices of courses are as advertised on our website and published brochures. These prices exclude VAT. Prices may change without prior notice, but changes will not affect bookings which have already been made.
Payment in full is required 30 days from the date of your confirmation invoice or before the date of your course, whichever is earlier.
Joining instructions, including venue directions and programme details, are normally dispatched two to three weeks before the date of the course directly to the delegate. We recommend that you do not book travel tickets/accommodation or confirm your transport arrangements to the event until these final details have been received in writing, by email. Travel costs will not be refunded in the event of cancellation by Keynote Educational, if purchased prior to our final venue confirmation being received. Travel costs will not be refunded in the event of cancellation by the person making the booking.
If you do not receive your final details please contact our Administration Department before attending the course as details may have changed from those advertised in the brochure.
CANCELLATION POLICY
If it is necessary for Keynote Educational to cancel a course due to unforeseen circumstances, after the final confirmation details have been issued, we will offer a suitable alternative or provide a full refund if this is not possible. Refunds will not be made for any travel expense claims made where our final venue confirmation has not been issued. We strongly advise that travel is not booked until you have this final confirmation to avoid any out of pocket expenses being incurred. If the course is cancelled by Keynote Educational after release of the joining instructions then we will consider reimbursing any reasonable related travel expense claims upon submission of original vouchers and receipts.
We reserve the right to cancel your booking at any time before the final confirmation contract is formed. If we do, we will offer you either a full refund or a transfer to another course.
If you wish to cancel your booking please notify our Administration Department in writing or by email as soon as possible. The full cost of the booking is payable if you do not cancel your booking and do not attend the event (workshop/webinar/conference). To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your place, we make a cancellation charge on the scale shown below.
More than three weeks to the date of the event – Free of Charge
Three weeks (15 working days) or less to date of event – Full Charge i.e. total amount invoiced incl. VAT
Important note – events beyond our control.
Please note – no refunds (including travel) will be given if you are unable to attend due to circumstances beyond our control (see below *)
We will not be liable or responsible for any failure to perform, or delay in performing of, any of our obligations, due to events outside of our control ( ‘Force Majeure Event’ )
*Events beyond our control include: civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks – epidemic, pandemic, technical problems with transport – impossibility of the use of railways or other means of public transport, your or family illnesses, bereavements, actual or potential weather conditions and any other similar events, non-happening due to the inability of any presenter to deliver the workshop due to illness or injury in circumstances in which he/she cannot be replaced.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure event continues. We will use our reasonable endeavours to find a solution by which our obligation under the contract may be performed despite the Force Majeure event. This means we will postpone the course to another date if this is possible and offer you places at the postponed course.
TRANSFERRING COURSES
You may transfer from one course to another by requesting such a transfer at least 3 weeks prior to the original course taking place. Transfers that are requested up to 3 weeks prior to the original course taking place will not incur a charge. Transfers requested within in the three week period prior to an event or after the joining instructions have been distributed, whichever of these is earliest will incur a charge of £85 plus VAT. This will be invoiced to the person or school to which the terms of the original booking were applicable, as referred to in the ‘Your Booking’ section of these terms.
CHANGES TO CONTENT
We hope that we will not have to make any change to your event but, because they are planned months in advance, we sometimes do need to make changes and amendments. We reserve the right to amend course content and/or course speakers at any time.
COMPLAINTS
If you have a complaint whilst attending a Keynote Educational course, please notify our representative at the event who will endeavour to assist you and use his/her reasonable efforts to resolve the problem immediately. If you are still not satisfied, or there is any other aspect you are not happy with, you must write to our Administration Department at the address given in your correspondence. Please write your booking reference on your letter and include your daytime telephone number. Please submit any complaint within 28 days of the course and allow sufficient time for us to investigate this before responding.
Keynote Educational Ltd, PO Box 130, Wilmslow, SK9 1WD. 01625 532974. online@keynote.org.uk
STUDENT CONFERENCES TERMS AND CONDITIONS
Please read the Terms and Conditions carefully before you book. Please note that by making a booking, you agree to be bound by these Terms.
YOUR BOOKING
The person making the booking must possess the legal capacity and authority to enter into a binding contract and be at least 18 years old. If you are an individual who is younger, your booking must be made on your behalf by a teacher, parent or guardian. Otherwise, you enter the contract on behalf of your school/college (which is the contracting party) and you accept that you have procured that the relevant Terms are complied with by your colleagues and students attending the course.
To make a booking, you can contact us directly by telephone, or email, or make a website booking. Your booking will be assigned a booking reference number.
All places are offered on a first come first served basis. You may make a booking for provisional numbers, following which we will then send you a Confirmation of Provisional Booking advising you of your booking and costing details. We require confirmation of your final booking details on the date specified on the Confirmation of Provisional Booking (30 days from the date of your Provisional Booking). In the event of a late booking (within 30 days of the conference) we require confirmation by return email.
A full VAT invoice will be issued on confirmation of your final delegate numbers which will be sent to the school Finance Office. If you fail to contact us and confirm your final numbers before the agreed timescale we reserve the right to release your provisional booking. Please advise us within 7 days of the invoice date if there are any changes to the numbers or if any of the details are not correct. Once confirmed you must pay in accordance with the terms stated on your invoice.
We understand that student numbers fluctuate and we will do our best to help accommodate changes. However, we cannot reduce confirmed numbers within 28 days of the conference date. If your numbers increase we will try to accommodate these depending on availability.
All booking requests are offers and are subject to acceptance by us. Once we receive your booking we will notify you of our acceptance by email; your booking is then confirmed in accordance with our terms and conditions. Your confirmation email will contain a copy or link to our full terms and conditions, by virtue of your booking, you are deemed to accept.
PRICES AND PAYMENT
A full set of detailed notes will be provided for each delegate and teacher attending the conference. The prices of student conferences are as advertised on our website and published brochures. Prices may change without prior notice, but changes will not affect bookings which have already been made.
Payment in full is required 30 days from the date of your confirmation invoice or before the date of your course, whichever is earlier.
Venue directions and programme details are normally emailed four weeks before the date of the conference directly to the email address provided at the time of booking. We advise you not to book your transport/accommodation until final details have been received in writing. Wasted travel costs will not be refunded. If you do not receive your final details please contact our Administration Department before attending the conference as details may have changed from those advertised in the brochure.
CANCELLATION POLICY
If it is necessary for Keynote Educational to cancel a conference due to unforeseen circumstances, after the final confirmation details have been issued, we will provide a full refund of your payment, or suggest an agreed, suitable alternative conference. We will consider reimbursing any reasonable related travel expense claims upon submission of original vouchers and receipts
We reserve the right to cancel your booking at any time before the final confirmation contract is formed. If we do, we will offer you either a full refund or a transfer to another conference.
If you wish to cancel your booking please notify our Administration Department in writing or by email as soon as possible. The full cost of the booking is payable if you do not cancel your booking and do not attend the event (workshop/webinar/conference). To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your place, we make a cancellation charge on the scale shown below.
Provisional Booking – Free of Charge
Confirmed Booking – Full Charge i.e. total amount invoiced incl. VAT
EVENTS OUTSIDE OF OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performing of, any of our obligations, due to events outside of our reasonable control (‘Force Majeure Event’)
Events beyond our control include: civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks – epidemic, pandemic, technical problems with transport – impossibility of the use of railways or other means of public transport, your or family illnesses, bereavements, actual or potential adverse weather conditions and any other similar events, non-happening due to the inability of any presenter to deliver the workshop due to illness or injury in circumstances in which he/she cannot be replaced. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues. We will use our reasonable endeavours to find a solution by which our obligation under the Contract may be performed despite the Force Majeure event. This means we will postpone the conference to another date and offer you places at the postponed course.
TRANSFERRING YOUR BOOKING
Transfers are not permitted on Student Venue based bookings.
CHANGES TO CONTENT
We hope that we will not have to make any change to your event but, because they are planned months in advance, we sometimes do need to make changes and amendments. We reserve the right to amend course content and/or course speakers at any time.
OUR LIABILITY
Our liability for losses you suffer as a result of us breaking this Contract is limited to the price of the booking together with documented travel expense claims (if any). We are not responsible for indirect losses which happen as a consequence of the main loss or damage, including but not limited to loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, or waste of management, office, study, or teaching time however arising and whether caused by tort ( including negligence), breach of contract or otherwise, provided that nothing in these Terms shall prevent claims for the loss of or damage to your tangible property caused by our breach of contract, negligence or default.
COMPLAINTS
If you have a complaint whilst attending a conference, please notify our representative at the event who will endeavour to assist you and use his/her reasonable efforts to resolve the problem immediately. If you are still not satisfied, or there is any other aspect you are not happy with, you must write to our Administration Department at the address given in your correspondence. Please write your booking reference on your letter and include your daytime telephone number. Please submit any complaint within 28 days of the conference and allow sufficient time for us to investigate this before responding.
CONDUCT AND BEHAVIOUR POLICY
Admittance is by registration and a representative of your party will be asked to sign for the attendance of all delegates.
Respectful behaviour is expected throughout the day. We reserve the right to request groups or individuals disrupting the conference to leave the premises. To enable the day to run smoothly, it is vital that groups are seated in time for the start of each session. Latecomers may be refused entry to minimise disruption to the speaker and to other delegates and no refund will be given in this circumstance.
WEBINAR TERMS AND CONDITIONS
The person making the webinar booking must possess the legal capacity and authority to enter into a binding contract. You enter the contract on behalf of your school/college (which is the contracting party) and you accept that you have procured that the relevant Terms are complied with by your delegates attending the webinar
To make a webinar booking, you can contact us in several ways: directly over the telephone, by email, on our website, or by post.
Once your webinar booking has been made it will be assigned a booking reference. All booking requests are offers and are subject to acceptance by us. We will then send/email confirmation of your booking, quoting your booking reference number. A full VAT invoice will be sent to your school/college Finance Officer. If any of the details are not correct, please tell us immediately. This confirmation email will also contain a copy or link to our full terms and conditions, by virtue of your booking, you are deemed to accept.
The webinar access is for yourself only (and to display the webinar in a classroom setting). You may not share with any third party the unique link given to you to access the Event.
The booker must ensure they have relevant equipment and internet access to attend the webinar. The booker may need to download the necessary software (GoToWebinar for example) for their operating system. We will not be held responsible if you fail to verify your device configuration or download the necessary software before the webinar takes place. In such circumstances you will still be liable to pay the webinar booking fee.
PRICES AND PAYMENT
The prices of courses are as advertised on our website and published brochures. These prices exclude VAT. Prices may change without prior notice, but changes will not affect bookings which have already been made.
Payment in full is required 30 days from the date of your confirmation invoice or before the date of your course, whichever is earlier.
CANCELLATION POLICY
If it is necessary for Keynote Educational to cancel a webinar due to unforeseen circumstances, after the final joining instructions have been issued, we will offer a suitable alternative or provide a full refund if this is not possible
Please note – no refunds will be given if you are unable to attend due to circumstances beyond our control (see below *)
We will not be liable or responsible for any failure to perform, or delay in performing of, any of our obligations, due to events outside of our control (‘Force Majeure Event’)
*Events beyond our control include: civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks – epidemic, pandemic, technical problems with transport – impossibility of the use of railways or other means of public transport, your or family illnesses, bereavements, actual or potential weather conditions and any other similar events, non-happening due to the inability of any presenter to deliver the webinar due to illness or injury in circumstances in which he/she cannot be replaced.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure event continues. We will use our reasonable endeavours to find a solution by which our obligation under the contract may be performed despite the Force Majeure event. This means we will postpone the webinar to another date if this is possible and offer you a place at the postponed webinar.
If you wish to cancel your booking please notify our Administration Department in writing or by email as soon as possible. The full cost of the booking is payable if you do not cancel your booking and do not attend the webinar. To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your place, we make a cancellation charge on the scale shown below.
More than three weeks to the date of the event – Free of Charge
Three weeks (15 working days) or less to date of event – Full Charge i.e. total amount invoiced incl. VAT
CONTENT
We hope that we will not have to make any change to your webinar but, because they are planned months in advance, we sometimes do need to make changes and amendments. We reserve the right to amend webinar content and/or webinar speakers at any time.
Copyright in the webinar materials belongs to Keynote Educational exclusively or is used under licence from a third party. You may not copy, distribute, publish, sell or disseminate the materials in any form via any channel without our prior written consent.
COMPLAINTS
If you have a complaint whilst attending a Keynote Educational webinar please notify our Events team and we will investigate the issue and provide you with a response. Please write your booking reference on your letter and include your daytime telephone number. Please submit any complaint within 28 days of the course and allow sufficient time for us to investigate this before responding.
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