Description

ABOUT THIS COURSE

We are pleased to offer this new, practical, informative and stimulating course to all educational leaders. Conflict occurs in all human relationships and handled well, it helps to identify and solve problems as well as build stronger communities. This course is designed for leaders who want to deepen their understanding of conflict and develop effective ways to both manage and resolve it. You’ll think about how you, as a leader, can proactively grow a culture and climate that supports collaboration and cooperation, whilst positively influencing staff learning and development.

BENEFITS OF ATTENDING

• Explore the impact of successful conflict management and the consequences of ignoring it
• Take away approaches and methods for conflict resolution and models of communication
• Gain further insights into your own conflict management styles
• Find out more about applying theory in practice, using a practical framework to resolve conflict and restore healthy relationships

PROGRAMME

What Is Conflict and Why Does Addressing Conflict Matter?

10.00am

• Identifying the characteristics and qualities of conflict – recognising the features of conflict to better understand how to address it successfully.
• Facing the “Four Awful Truths” about conflict to reduce its impact.
• Being aware of the 4 Ps in conflict management: perception, perspective, punctuation and power

Break

10.45am

What qualities do I need to tackle conflict successfully?

11.00am 

• Distinguishing between emotions and behaviours –how they are inter-related
• Learn why establishing and clarifying goals successfully influences conflict resolution
• Listening to understand, rather than to reply – thinking about models of communication and how leaders can promote understanding between a speaker and listener

Lunch

12.15pm

How do I Address Conflict and Restore Healthy Relationships?

1.00pm

• Principled negotiation – understanding the four principles for Win-Win negotiations – 1) separating people from problems 2) focus on interests not positions 3) options for mutual gain and 4) finding objective value.
• A 7-step process for negotiation
• Managing the aftermath – bringing conflicting parties back to a healthy relationship after an agreement has been achieved.

Break

2.45pm

How do I Prevent Unnecessary Conflict in my Organisation?

3.00pm

• Exploring the reasons why conflicts arise
• Establishing principles of leadership and management that foster positive working relationships and reduce conflict escalation
• Understanding other options that can be employed if conflicts remain unresolved
• Exploring practices to ensure that leaders are managing themselves effectively through conflict resolution

Depart

3.45pm